1. Introduction
These Terms and Conditions govern your access to and use of Draz, including our website, workspaces, AI agents, workflow automation, chat, integrations, connectors, APIs, MCP servers, and related services.
By accessing or using Draz, you agree to these Terms. If you use Draz on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.
2. The Draz Service
Draz provides AI-powered workspace automation. The service may let users create agents, configure workflows, connect third-party applications, process knowledge sources, send or receive messages, generate content, and take actions across authorized tools.
Draz may support many connectors over time, including email, calendar, document, storage, messaging, CRM, support, developer, analytics, database, payment, and AI model services. Availability of any connector, model, API, or feature may change over time.
3. Accounts, Workspaces, and Administrators
You are responsible for maintaining accurate account information and protecting your login credentials. You are responsible for activity under your account, workspace, API keys, connectors, and automation settings.
Workspace owners and administrators may invite users, assign roles, configure permissions, connect third-party services, manage billing, access workspace content, and control workspace data. You are responsible for ensuring that your workspace users have appropriate authorization to access and process the data available in Draz.
4. Third-Party Connectors and Services
When you connect a third-party service to Draz, you authorize Draz to access and use that service as needed to provide the features and workflows you configure. Third-party services may include email, calendar, document, storage, messaging, CRM, support, developer, analytics, database, payment, AI model, and other business services.
You are responsible for:
- Having the right to connect the third-party account or workspace.
- Complying with the third-party provider's terms and policies.
- Reviewing the permissions requested during authorization.
- Configuring workflows so they act only on data you are allowed to process.
- Disconnecting connectors that should no longer be used.
Draz is not responsible for third-party services, provider outages, changes to third-party APIs, third-party data loss, provider policy changes, rate limits, or actions taken by third-party providers.
5. AI Outputs and Automation
Draz may use AI models and automation systems to generate summaries, drafts, classifications, recommendations, workflow steps, messages, code, or other outputs. AI and automation outputs may be inaccurate, incomplete, delayed, or inappropriate for your use case.
You are responsible for reviewing outputs and workflow actions before relying on them where accuracy, safety, compliance, or business impact matters. You should not use Draz as the sole basis for legal, medical, financial, employment, credit, lending, or other high-impact decisions.
6. Customer Content and Permissions
You retain ownership of content you submit to Draz, including workspace data, prompts, files, messages, workflows, connector data, and outputs, subject to the rights you grant us in these Terms.
You grant Draz a limited license to host, process, transmit, display, reproduce, and use customer content as needed to provide, secure, maintain, troubleshoot, and improve the service; operate connectors; process workflows; and comply with law.
For connected provider data, this license is limited by our Privacy Policy, applicable provider policies, and the permissions you approve through the provider's authorization flow.
You represent that you have all rights and permissions needed to submit, connect, process, and authorize use of customer content through Draz.
7. Acceptable Use
You may not use Draz to:
- Violate applicable law or third-party rights.
- Access, process, or disclose data without authorization.
- Send spam, phishing, malware, deceptive messages, or abusive communications.
- Build surveillance, data brokerage, credit eligibility, lending, or advertising systems using connector data where prohibited by law or provider policy.
- Interfere with, disrupt, overload, reverse engineer, or abuse the service or any third-party connector.
- Circumvent rate limits, security controls, consent screens, or provider restrictions.
- Use connected provider data or other connector data in a way that violates applicable provider policies.
We may suspend or terminate access if we believe your use violates these Terms, creates risk, or may harm Draz, users, third-party providers, or the public.
8. Billing and Subscriptions
Paid plans, usage-based fees, overage charges, taxes, renewal terms, cancellation rules, and refund policies will be described at purchase or in an applicable order form. Unless stated otherwise, subscriptions renew automatically until cancelled.
You authorize us and our payment providers to charge applicable fees. Failure to pay may result in suspension or termination of access.
9. Confidentiality and Security
You may receive non-public information about Draz, including product plans, security information, pricing, technical documentation, or beta features. You may use that information only as needed to use or evaluate Draz and must protect it from unauthorized disclosure.
We use reasonable safeguards to protect the service, but you are responsible for your accounts, user access, connector permissions, secrets, API keys, and workflow configuration.
10. Intellectual Property
Draz and its software, design, trademarks, logos, documentation, and other materials are owned by Draz or its licensors. Except for the limited right to use the service, these Terms do not grant you ownership of Draz intellectual property.
Feedback you provide may be used by Draz without restriction or obligation to you.
11. Beta Features
We may offer beta, preview, experimental, or early-access features. These features may change, break, be rate limited, lose data, or be discontinued at any time. Beta features are provided as-is and may not be covered by the same support or reliability commitments as generally available features.
12. Disclaimers
Draz is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, secure, or that AI outputs, connector actions, or workflow results will be accurate or fit for a particular purpose.
Third-party services and AI model providers are outside our control and may change or discontinue features at any time.
13. Limitation of Liability
To the maximum extent permitted by law, Draz and its affiliates, directors, employees, agents, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or replacement services.
To the maximum extent permitted by law, Draz's total liability for all claims relating to the service will not exceed the amounts you paid to Draz for the service in the twelve months before the event giving rise to the claim.
14. Indemnity
You will defend and indemnify Draz from claims, damages, liabilities, losses, and expenses arising from your customer content, connector configuration, workflow actions, violation of these Terms, violation of law, or infringement of third-party rights.
15. Changes to the Service or Terms
We may modify the service and these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms, sending notice, or using another reasonable method. Your continued use of Draz after changes become effective means you accept the updated Terms.
16. Termination
You may stop using Draz at any time. We may suspend or terminate access if you violate these Terms, fail to pay, create security or legal risk, or if continued service is no longer commercially or technically practical.
After termination, certain provisions will survive, including sections related to fees, customer content needed for legal or security purposes, intellectual property, disclaimers, limitation of liability, indemnity, and dispute terms.
17. Governing Law
These Terms are governed by the laws of the jurisdiction in which Draz operates, without regard to conflict of law principles, unless an applicable order form states otherwise.
18. Contact
If you have questions about these Terms, contact us at [email protected].